The Insurance Council of New Zealand and its members have
recently been made aware of a car part supplier allegedly
misrepresenting car parts as genuine to New Zealand
repairers.

Tim Grafton, Chief Executive ICNZ, says;
“We understand that since late last year a supplier has
provided car parts as car manufacture branded when they are
not. The matter is naturally of concern to insurers who have
established dedicated teams to investigate the
situation.”

As part of their investigation insurers
are working to ascertain if any of their customers’
vehicles have been fitted with parts from the identified
supplier, and whether any misrepresentation has
occurred.

“Affected customers will be proactively
contacted by their insurer if there is anything that needs
to be addressed. We understand many customers have been
contacted already, and we expect more may be contacted as
the investigation continues in the coming weeks.

ICNZ
says the sector is working with affected repairers
nationwide to rectify the problem for their
customers.

“If you are contacted, your insurer will
provide you with clear instructions on what you need to do
to have your vehicle assessed and if subsequent actions or
repairs are needed.

“It’s important to note the use
of non-branded parts that meet recognised standards to carry
out vehicle repairs is not unusual and wouldn’t in and of
itself present any quality concerns.”

ICNZ can confirm
it has informed the Commerce Commission and other necessary
government agencies to address the
issue.

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